September 25, 2020
By:
Effective Monday, September 28, 2020, customers of the Smithville USDA Service Center will be able to conduct business in person in the office by appointment only.
Visitors will be pre-screened based on health concerns or recent travel and must adhere to social distancing guidelines.
Visitors must wear a face covering during their appointment.
Visitors must call ahead and schedule an appointment.
Farm Service Agency: (615) 597-8225, Ext. 2
Natural Resources Conservation Service & DeKalb County Soil Conservation District: (615) 597-8225, Ext. 3
Employees may also be contacted by email at the following email addresses:
Farm Service Agency: donald.green@usda.gov
Natural Resources Conservation Service: gene.robinson@usda.gov
Soil Conservation District: mary.houk@tn.nacdnet.net
Program delivery staff will also continue to work with producers by phone and use online tools for those who do not feel comfortable coming to the Service Center in person.
Online services are still available to customers, including the new Box and OneSpan functionality that enable customers to sign and share FSA and NRCS documents with USDA Service Center staff in just a few clicks.
Producers can get started with a simple username and password for Box or, for OneSpan, a quick identity
verification. Additional services are available to customers with an eAuth account, which provides access to the farmers.gov portal where producers can view USDA farm loan information and payments and view and track certain USDA program applications and payments. Through the FSA website, customers can access certain FSA programs and view FSA data, including maps, on FSAfarm+. Customers who do not already have an eAuth account can enroll at farmers.gov/sign-in.
For the most current updates on program flexibilities due to the coronavirus visit farmers.gov/coronavirus.