Office Lobbies and Showrooms Closed at Middle Tennessee Natural Gas

March 27, 2020
By: Dwayne Page

Middle Tennessee Natural Gas has closed its lobbies and showrooms to public traffic until further notice due to COVID-19.

“The health and safety of our workforce, customers, and communities is our top priority as the impact of the Covid-19 virus continues to be felt around the world. Middle Tennessee Natural Gas Utility District remains committed to providing highly responsive service to our customers and our communities. Safeguarding the health of our employees is the first step in maintaining our operations and meeting the needs of the communities that we serve,” said Cliff Swoape, Director of Human Resources & Communications for MTNG.

“Bills can be paid at office drop-boxes or drive-up windows, by mail, phone or electronically. The drive-up window will be open 8am-5pm as normal. As always, our office phone numbers will connect our personnel to critical calls 24-hours a day,” said Swoape.

“Safety-related calls will be handled per our normal operating procedures. However, we ask for all customers to cooperate and to let us know if any individual within the home or business is ill, so that our personnel can be prepared when responding to the call.”

In addition, the utility has suspended and rescheduled non-critical appliance installs and suspended its meter change-out program.

“These changes are not made lightly, and we recognize how these temporary modifications in operations could impact families. We will work through this together, and we ask for your patience,” said Swoape

“We will continue to follow the guidance and recommendations from the U.S. Centers for Disease Control and Prevention (CDC) as well as state and local governmental agencies. As the situation continues to evolve, we will revise plans and make the necessary decisions to ensure the safety and health of our workforce while trying to minimize the disruption for our customers”.

“If additional limitations or restrictions are mandated by federal or state authorities, we will comply with all guidelines and restrictions while trying to minimize the impact to customers. We will continue to monitor this situation daily and provide updates as quickly as possible,” he added.

For more information visit: www.mtng.com

March 27, 2020
By: Dwayne Page

Caney Fork Electric Cooperative has taken several measures to protect employees and the public due to the COVID-19 crisis which will temporarily affect the manner in which members are served.

“We have made the difficult decision to close all Caney Fork Electric Cooperative lobbies until further notice in order to maintain appropriate distance between our employees and members to minimize the risk of infection for all. While our lobbies are closed to the public, we will continue to be on the job here to serve you, but perhaps in a different manner to which we are all accustomed. As we come to the end of March and look toward the first of April, which tends to be our busiest time at CFEC, members should be aware that lines at our drive through windows may potentially become long next week. We thank you for your patience as we try to serve everyone as efficiently as we possibly can,” said CFEC General Manager Bill Rogers

“CFEC realizes that many of our members may soon face financial hardships as a result of the Coronavirus (COVID-19)’s negative affects on the economy and we want you to know that Caney Fork has taken the following measures to help our members:

. We are suspending disconnections of service for nonpayment of electric bill.

. We are waiving all late fees and penalties associated with nonpayment of electric bill.

. These measures will remain in place through Thursday, April 30th and will be re-evaluated at that time”.

“Please understand that these measures do not imply that bills will not have to be paid or will be forgiven and we urge all members to continue paying as much as you can toward your bill during these uncertain times. While we will not be disconnecting anyone or assessing late fees through April 30, 2020 we do not have the authority to waive any bills and all amounts owed will be due at the end of this temporary pause in disconnections and late fees,” said Rogers.

“As our service area returns to its normal state, CFEC will work with our members who are behind on their bills as a result of being impacted by COVID-19 and will help members devise a payment plan to bring their accounts current. This being said, we encourage our members to keep their accounts as current as possible so they will not face large past due amounts in the future.”

“As we have done for almost 80 years, CFEC is here to serve our members by providing efficient, affordable electricity and we will continue to do so. If you need us, please feel free to contact us at 615-597-5626 or 1-888-505-3030.

For further information including alternative ways to pay your bill visit http://www.caneyforkec.com/

March 26, 2020
By: Dwayne Page

The DeKalb County Health Department will be doing COVID-19 drive thru assessments beginning Friday, March 27 from 9:00 a.m. to 3:00 p.m. at the health department on Tiger Drive according to County Mayor Tim Stribling.

Drive thru assessments will also be held again next week Monday through Friday at the same time and location and each week thereafter until further notice.

“If you have symptoms of COVID-19, we encourage you to stop by our health department for an assessment,” said County Mayor Stribling.

“Per DeKalb County Health Department Director Michael Railing, assisting the DeKalb County Health Department will be the Soldiers and Airmen from the Tennessee National Guard to provide support in response to the coronavirus pandemic. Governor Lee indicated 250 guard members have been deployed statewide. He notes 150 are medically trained. Most will help rural counties staff 35 virus testing and assessment sites,” Stribling said.

For more information on COVID-19, please visit: https://www.tn.gov/health/cedep/ncov.html which also has a link to the Center for Disease Control website.

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