March 27, 2020
By: Dwayne Page
Caney Fork Electric Cooperative has taken several measures to protect employees and the public due to the COVID-19 crisis which will temporarily affect the manner in which members are served.
“We have made the difficult decision to close all Caney Fork Electric Cooperative lobbies until further notice in order to maintain appropriate distance between our employees and members to minimize the risk of infection for all. While our lobbies are closed to the public, we will continue to be on the job here to serve you, but perhaps in a different manner to which we are all accustomed. As we come to the end of March and look toward the first of April, which tends to be our busiest time at CFEC, members should be aware that lines at our drive through windows may potentially become long next week. We thank you for your patience as we try to serve everyone as efficiently as we possibly can,” said CFEC General Manager Bill Rogers
“CFEC realizes that many of our members may soon face financial hardships as a result of the Coronavirus (COVID-19)’s negative affects on the economy and we want you to know that Caney Fork has taken the following measures to help our members:
. We are suspending disconnections of service for nonpayment of electric bill.
. We are waiving all late fees and penalties associated with nonpayment of electric bill.
. These measures will remain in place through Thursday, April 30th and will be re-evaluated at that time”.
“Please understand that these measures do not imply that bills will not have to be paid or will be forgiven and we urge all members to continue paying as much as you can toward your bill during these uncertain times. While we will not be disconnecting anyone or assessing late fees through April 30, 2020 we do not have the authority to waive any bills and all amounts owed will be due at the end of this temporary pause in disconnections and late fees,” said Rogers.
“As our service area returns to its normal state, CFEC will work with our members who are behind on their bills as a result of being impacted by COVID-19 and will help members devise a payment plan to bring their accounts current. This being said, we encourage our members to keep their accounts as current as possible so they will not face large past due amounts in the future.”
“As we have done for almost 80 years, CFEC is here to serve our members by providing efficient, affordable electricity and we will continue to do so. If you need us, please feel free to contact us at 615-597-5626 or 1-888-505-3030.
For further information including alternative ways to pay your bill visit http://www.caneyforkec.com/