September 2, 2024
By: Dwayne Page
Can you hear me now?
For several weeks, greater Liberty area cell phone customers of Verizon and other providers have experienced trouble with their service.
Although subscribers have reported the problems, many are still having issues and are upset that little if anything seems to be getting done by their providers to resolve them.
“I have had about 70 complaints from people. Verizon has been the biggest issue but there have been some problems with AT&T and Straight Talk. Some people from Alexandria and Dowelltown have even told me they have had problems,” said Liberty Mayor Audrey Martin in an interview with WJLE Saturday.
“A lot of people’s phone calls are being dropped when they try to make a connection and even when they do get through you can’t hear what people are saying over the phone because of so much static,” Mayor Martin explained.
“People who conduct business out of their homes are being affected because they can’t get a good connection. I know one lady who reached out to the (phone) company at least 10 times and each time she got a different answer or she would get a ticket number that she was supposed to type in to get better service. They would give an explanation as to what was going on and said that it would be fixed in a certain time but when it wasn’t fixed and she called back they told her something totally different. Her husband works out of the home and his business is being affected because he can’t get through to people and they can’t get through to him”.
“I am really concerned what’s going to happen when someone has an emergency and has to get in touch with 911 and can’t get through. That’s a problem. Its pitiful that Verizon is not taking responsibility to get this fixed,” Mayor Martin continued.
Efforts may be made to reach out to state and federal officials or lawmakers for help.
“I just want everyone to know that we are on this and we will try to get this resolved as soon as possible,” said Mayor Martin.