April 12, 2018
By: Dwayne Page
NHC Smithville was recently recognized at NHC’s Management Conference in Hilton Head, South Carolina. They received the award for the Highest Customer Satisfaction in the company and were recognized as a Center of Excellence. NHC Smithville was also a finalist for the Quality of Life Award and Highest Percent Increase in Customer Satisfaction. The banquet was held on Thursday, April 5, 2018. NHC owns and/or operates 76 skilled healthcare centers in 8 states.
“We are truly humbled to receive these important awards,” said Clint Hall, Administrator at NHC Smithville. “These achievements are a reflection of our commitment to quality and excellence in patient care. Our expectation is excellence, nothing less. Our partners work closely to make sure that we communicate effectively with our patients and families. We believe that when a patient comes to our center, they become a part of our family, the NHC Smithville family. It is an honor for our family to serve the Dekalb County community.”
NHC Smithville had the Highest Customer Satisfaction for 2017 for the entire company. Customer Satisfaction is measured independently through a third party vendor (NRC Health, My InnerView). Satisfaction surveys are sent to patients and families on the quality of care they received while at the center.
The Center of Excellence is awarded to previous Center of the Year recipients who maintain the highest level of quality care and service. It is the equivalent to being a finalist for Center of the Year again. NHC Smithville won the Center of the Year in 2000 and is ineligible to win the award again until 2021. NHC Smithville also received a Center of Excellence Award in 2007.
NHC Smithville offers inpatient and outpatient rehabilitative care and accepts Medicare, Medicaid, private insurance, workers compensation, managed care, and private funds. The inpatient healthcare center offers skilled nursing and rehabilitation services to adults of all ages on a short-term and continuing care basis. NHC Smithville’s outpatient clinic offers physical, occupational, and speech therapy services. For more information about NHC Smithville, visit www.nhcsmithville.com or call (615) 597-4284.