March 27, 2020
By: Dwayne Page
Middle Tennessee Natural Gas has closed its lobbies and showrooms to public traffic until further notice due to COVID-19.
“The health and safety of our workforce, customers, and communities is our top priority as the impact of the Covid-19 virus continues to be felt around the world. Middle Tennessee Natural Gas Utility District remains committed to providing highly responsive service to our customers and our communities. Safeguarding the health of our employees is the first step in maintaining our operations and meeting the needs of the communities that we serve,” said Cliff Swoape, Director of Human Resources & Communications for MTNG.
“Bills can be paid at office drop-boxes or drive-up windows, by mail, phone or electronically. The drive-up window will be open 8am-5pm as normal. As always, our office phone numbers will connect our personnel to critical calls 24-hours a day,” said Swoape.
“Safety-related calls will be handled per our normal operating procedures. However, we ask for all customers to cooperate and to let us know if any individual within the home or business is ill, so that our personnel can be prepared when responding to the call.”
In addition, the utility has suspended and rescheduled non-critical appliance installs and suspended its meter change-out program.
“These changes are not made lightly, and we recognize how these temporary modifications in operations could impact families. We will work through this together, and we ask for your patience,” said Swoape
“We will continue to follow the guidance and recommendations from the U.S. Centers for Disease Control and Prevention (CDC) as well as state and local governmental agencies. As the situation continues to evolve, we will revise plans and make the necessary decisions to ensure the safety and health of our workforce while trying to minimize the disruption for our customers”.
“If additional limitations or restrictions are mandated by federal or state authorities, we will comply with all guidelines and restrictions while trying to minimize the impact to customers. We will continue to monitor this situation daily and provide updates as quickly as possible,” he added.
For more information visit: www.mtng.com