Self Service Driver License Kiosks to be out of Service for System Upgrades

June 26, 2019
By: Dwayne Page

The self-service driver license kiosks across the state including at the DeKalb County Clerk’s Office will not be available beginning Friday, June 28 at 5:00 pm through Monday, July 1 at 7:00 am due to a driver license system upgrade to permit the issuance of REAL ID compliant driver licenses and identification licenses on July 1, 2019.

The initial issuance of a REAL ID compliant credential cannot be issued at the self-service kiosk and must be issued at any of the 44 Driver Services Centers or at participating County Clerk locations.

Citizens will only be able to renew or apply for a duplicate of a REAL ID driver license or Identification license that has already been issued. Applicants using the self-service kiosk who are not seeking a REAL ID driver license or Identification license will receive a non-compliant credential via the kiosk if they do not already have a REAL ID credential. For more information regarding REAL ID please visit the REAL ID website at www.tnrealid.gov .

The Department has been actively working to provide additional services via the self-service kiosk and to restore the change of address functionality. The following Phase 1 functionalities will be available via the self-service kiosk July 2019:

  • Restored Change of Address functionality within a transaction;
  • Change of Address Only functionality as a stand-alone transaction;
  • Eligibility enhancement that informs applicants of the services available to them; thereby, reducing the selection of ineligible transactions;
  • Address Verification through USPS;
  • Correction of issue resulting in the dropping of the apartment number during a kiosk transaction;
  • Advance a Graduated Driver License (GDL) from an Intermediate Restricted Driver License to Intermediate Unrestricted Driver License;
  • Advance an Intermediate Unrestricted driver license (GDL) to an Adult Class D driver license;
  • Updated Organ Donor registration screens;
  • New updated screen saver;
  • Increased validity of the kiosk receipt from 20 days to 90 days;
  • New Windows 10 PCs installed; and
  • New 4G modems to replace old 3G modems for improved network connectivity.

The installation of the self-service kiosk enhancements will be deployed in a phased-approach with 3 locations serving as pilots beginning the first week of July. All installations are scheduled to be complete by July 31, 2019.

WJLE Radio