June 26, 2019
By: Dwayne Page
The self-service driver license kiosks across the state including at the DeKalb County Clerkâs Office will not be available beginning Friday, June 28 at 5:00 pm through Monday, July 1 at 7:00 am due to a driver license system upgrade to permit the issuance of REAL ID compliant driver licenses and identification licenses on July 1, 2019.
The initial issuance of a REAL ID compliant credential cannot be issued at the self-service kiosk and must be issued at any of the 44 Driver Services Centers or at participating County Clerk locations.
Citizens will only be able to renew or apply for a duplicate of a REAL ID driver license or Identification license that has already been issued. Applicants using the self-service kiosk who are not seeking a REAL ID driver license or Identification license will receive a non-compliant credential via the kiosk if they do not already have a REAL ID credential. For more information regarding REAL ID please visit the REAL ID website at www.tnrealid.gov .
The Department has been actively working to provide additional services via the self-service kiosk and to restore the change of address functionality. The following Phase 1 functionalities will be available via the self-service kiosk July 2019:
- Restored Change of Address functionality within a transaction;
- Change of Address Only functionality as a stand-alone transaction;
- Eligibility enhancement that informs applicants of the services available to them; thereby, reducing the selection of ineligible transactions;
- Address Verification through USPS;
- Correction of issue resulting in the dropping of the apartment number during a kiosk transaction;
- Advance a Graduated Driver License (GDL) from an Intermediate Restricted Driver License to Intermediate Unrestricted Driver License;
- Advance an Intermediate Unrestricted driver license (GDL) to an Adult Class D driver license;
- Updated Organ Donor registration screens;
- New updated screen saver;
- Increased validity of the kiosk receipt from 20 days to 90 days;
- New Windows 10 PCs installed; and
- New 4G modems to replace old 3G modems for improved network connectivity.
The installation of the self-service kiosk enhancements will be deployed in a phased-approach with 3 locations serving as pilots beginning the first week of July. All installations are scheduled to be complete by July 31, 2019.